Network Access Ordering Screen

Network Access requests via the Enterprise Portal are not available for DFPS, DSHS, SSLC and State Hospital Staff. Please follow your local process.

Network Access is used to add, modify or delete HHSC Outlook accounts and other network permissions. Requests can be made by you or by supervisors on behalf of their employees. The person for whom access is being requested must have a signed HHS Acceptable Use Agreement on file before access can be granted. See Sign the Acceptable Use Agreement for more information. You will receive an update to your request within ten business days. Check your in-box and notifications in the Enterprise Portal for updates.

You can request Network access for yourself or for an employee. See Requesting Network Access for more information.

Complete the fields as described in the table below to request Network Access. Required fields are denoted, on the screen, with an asterisk.

Provide Information: Network Access page

Provide Information: Network Access page field descriptions

Field Description Required
Individual Type Select the type of employee for whom access is being requested. Yes
Division Indicate the agency Division for the employee for whom access is being requested. No
Individual Supervisor Indicate Supervisor of the individual for whom access is being requested. Yes
Effective Date Indicate the date you wish the changes to take effect. This could be the Start Date or Termination Date of the employee for whom access is being requested or modified. Yes
CAPPS Position Number

Indicates the Position Number from CAPPS of the individual for whom access is being requested or modified.

  • If the information comes from CAPPS, then this field is pre-populated and non-editable.

  • If there is no data in the field then this field is editable and mandatory.

Yes
CAPPS Employee Number

Indicates the CAPPS Employee Number of the individual for access is being requested or modified.

  • If the information comes from CAPPS, then this field is pre-populated and non-editable.

  • If there is no data in the field then this field is editable and mandatory.

 Yes
Position Title

Indicates the Position Title for the individual for whom access is being requested.

  • For employees, Position Title field is pre-populated and non-editable.

  • If there is no data through CAPPS, then this field is editable.

Yes
Functional Title

Indicates the Functional Title of the individual for whom access is being requested.

  • For employees, Functional Title is pre-populated and editable.

  • If there is no data through CAPPS, this field is editable.

No
Facility ID/Location ID

Indicates the Facility ID of the individual for whom access is being requested or modified.

  • For employees, Facility ID is pre-populated and not editabe.

  • If there is no data trhough CAPPS, this field is editable and mandatory.

 No
Building & Room Number Provide the Building and Room Number of the individual for whom access is being requested. No
Network Access Account

Select the appropriate option from the drop-down menu. Valid values are as follows:

  • Enable existing account - User's account has been disabled (i.e., password expired or not accessing network in 90 days) and you need to re-enable it. This requires mandatory justification.

  • Existing Access - User already has a network access account and you are asking for additional access or permissions.

  • New Network with outlook access - Standard user is requesting access (with Outlook) for the first time.

  • New network access only - User is requesting access (without Outlook) for the first time (i.e., privileged, contractor or tech accounts that do not need VPN).

 Yes
Legal First Name Provide the First Name of the individual for whom access is being requested/modified. Yes
Middle Name Provide the Middle Name of the individual for whom access is being requested/modified. No
Last Name Provide the Last Name of the individual for whom access is being requested/modified. Yes
Nickname (Display Name) Provide the Nickname of the individual for whom access is being requested/modified. No
Phone Number Provide the Phone Number of the individual for whom access is being requested/modified. This is the published business phone number. No
Dept. ID Provide the Department ID of the individual for whom access is being requested/modified. Yes
Street Address Provide the Physical Street Address of the individual for whom access is being requested or modified. Yes
City Provide the City of the individual for whom access is being requested/modified. Yes
State Provide the State of the individual for whom access is being requested. Yes
Zip Code Provide the Zip Code of the individual for whom access is being requested/modified. Yes
Location(s)

Indicate the office Location of the individual for whom access is being requested/modified. Valid values are as follows:

  • State Office/Region (HHSC) (default).

 Yes
Shared Resources Creation Click the question mark to view details about Shared Resources Creation. No
Shared Folder Access

  • Select No if the user doesn't need Shared Folder access.

  • Select Yes to request access or remove access to a Shared Folder.

    • Select an action from the drop-down menu (i.e., Add/Remove).

    • Enter the name and mapping/server name of the Shared Folder that you wish to add or remove. EXAMPLE:

      • Name of folder: SG-HOOT1001VFSRV05_

      • Filepath: \\H00T1001VFSRV05\

    • Click the Add or Remove buttons to add or remove a line.

 Yes, if you are requesting access to a Shared Folder.
Shared Mailboxes

  • Select No if the user doesn't need Shared Mailboxes access.

  • Select Yes to request access or remove access to a Shared Mailbox.

    • Select an action from the drop-down menu (i.e., Add/Remove).

    • Enter the address or display name of the Shared Mailbox that you wish to add or remove.

      Example:

      • HHSC IT Services

    • Click the Add or Remove buttons to add or remove a line.

 Yes, if you are requesting access to Shared Mailboxes.
Conference Room Access

  • Select No if the user doesn't need Conference Room access.

  • Select Yes to request access or remove access to a Conference Room.

    • Select an action from the drop-down menu (i.e., Add/Remove).

    • Enter the address or display name of the Conference Room that you wish to add or remove.

      Example:

      • HHSC ConfRM AUS Winters_320 (Conference Room Name and Room #)

    • Click the Add or Remove buttons to add or remove a line.

 Yes, if you are requesting access to Conference Rooms.
Shared Calendar Access (Email Access)

  • Select No if the user doesn't need Shared Calendar access.

  • Select Yes to request access or remove access to a Shared Calendar.

    • Select an action from the drop-down menu (i.e., Add/Remove).

    • Enter the address or display name of the Shared Calendar that you wish to add or remove.

      Example:

      • HHSC Accessibility Training

    • Click the Add or Remove buttons to add or remove a line.

 Yes, if you are requesting access to a Shared Calendar.
Outlook Distribution Groups/Lists

  • Select No if the user doesn't need Outlook Distribution Groups/List access.

  • Select Yes to request access or remove access to a Outlook Distribution Groups/List.

    • Select an action from the drop-down menu (i.e., Add/Remove).

    • Enter the address or display name of the Outlook Distribution Groups/List that you wish to add or remove.

      Example:

      • DL HHSC IT Services

    • Click the Add or Remove buttons to add or remove a line.

 Yes, if you are requesting access to Outlook Distribution Groups/Lists.
VPN Needed?

No Change is the default option.

Select one of the following options:

  • No Change - Indicates you are not making any changes to current VPN access.

  • Add - Indicates you are adding VPN access.

    • Select an option from the Add VPN Type drop-down menu (e.g., Standard VPN Access or Other). If you select Other, you will have to Specify Add VPN Type.

  • Remove - Indicates you wish to remove current VPN access

    • Select an option from the Add VPN Type drop-down menu (e.g., Standard VPN Access or Other). If you select Other, you will have to Specify Remove VPN Type.

Provide comments in the VPN Business Justification field.

 Yes
Comments (Maximum character length is 250) Enter detailed comments regarding your request as applicable. No
You will receive an update to your request within ten business days. Check your in-box and notifications on the portal for updates.