State Supervisor Tasks

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A notification appears on your Notifications screen when a staff member submits an access request. Select Review Request inside the notification to open the request details.

At a minimum, the standard Review Request screen displays:

  • Request Number
  • Name of Application
  • Requester
  • Recipient of the access request
  • Request Date
  • Request Type
  • History of actions performed against the request

Other fields will be available depending on the user and request type. (If you are supervising contractors, you will also approve their profile from this page.)

Select Approve to approve the request ("1" on the above screen).

Some requests will allow you to edit the selections before approving.

The Add Details window will open. Entering details is not required if you are approving the request. Select OK to complete the approval.

Select Deny to deny the request ("2" on the above screen). This will prompt the Add Details window to open. Details are required if you are denying the request. Select OK to finalize the action.

If you're not ready to commit…

Select Back to exit the request without performing an action ("3" on the above screen).

You have 10 days to perform an action on a request. If you do not act on the request within 10 days, the system will cancel the request and the requester will have to submit the request again.

You can add, modify, suspend, or restore your staff member's access to HHS applications by submitting an access request via the portal.

Some applications do not allow suspend/restore requests via the portal. In these cases, contact the application's administer for further instructions.

Click the Manage Staff link under Staff Management on the Main Menu.

On the My Staff screen, use the Search field to find the user (1). Click Manage Access in their row to open their User Summary page (2).

Click Add/Modify Access to open the Select Items screen.

On the Select Items screen:

  • Items for which the staff member currently has access are listed at the top in the Existing Access section. Select these items if you would like to modify their existing access. If needed, use the horizontal scrollbar to view the staff member's username for a specific application. You should also select items in these rows if you want to restore or suspend access for this item.
  • Items in the New Access section represent new access. Select these items if you want to request new access for your staff member.
  • Enter text in the Search field to find a specific application. You may also take advantage of the filter options to narrow your results.

Select Next when you have completed making your selections.

On the Review Items screen, items that require additional information have Information Required links in their row. Select each of these links to provide the necessary information. The process for providing this information differs from app to app.

Other actions you can perform on this screen include:

  • Select the trashcan icon to remove a single item from your cart.
  • Select Empty Cart to remove all items from your cart.
  • Select Return to List to add more items to your cart.

After you have entered the required information for all items in your cart, a confirmation message will appear. Read and click the box beside the message to agree to its terms. Select Submit Order to finalize the request.

You will receive an update via portal notification and email within 10 days of submitting the order. You may also review updates at any time by selecting the My Orders link at the top right of the screen.

When an update has been made to your order, you will be informed via email and portal notifications on the Notifications screen. You may also check the status of your order and requests by selecting the My Orders link at the top right of any portal screen.

How is an Order Different than a Request? An order defines the collection of items that you have requested access for in one submission, and is given its own order number. Each item in that order is a request, and thereby is given an individual request number.

On the My Orders screen:

Orders that you created within the last six months are displayed, starting with the most recent.

You can rearrange the list from oldest to most recent by selecting the arrows beside Order Number or Submitted Date. If the status is In Progress, you also have the option to cancel the order.

Select the Order Number to open details about a specific order.

On the Order Details screen:

Order details include the request number, item name, request type, who the request was submitted for, the status, and actions taken against the request.

Select the Request Number in the row of a request to view more information.

On the Request Detail screen:

Request details include the history, received/completed date, who the request was completed by, and its status.

Select View Details in the row of an activity to learn more information on that specific activity.

The Certification process is a unique feature on the portal designed specifically for Supervisors. It’s a way of ensuring your staff has the right access to the right applications. In order to ensure a staff member’s access is current, you are required to review each employee's access on an annual basis, within 30 days of the anniversary of the employee's hire date. After you have reviewed the access, you must decide if the access should be certified, suspended, or, in some cases, modified.

You may also be required to re-certify access for employees whose position number, for whatever reason, has changed.

When a staff member’s access is up for review, you will receive an email reminder and a notification on the Notifications screen of the portal. Click Notifications to view your notifications and certification requests. Some users may have multiple accounts for one application. Look at the username listed in each application’s row to help you keep track of which account you are reviewing.

Click View Details to access the staff member’s Certify Request screen.

Click Certify. You can also Suspend or Modify access from this screen.

You can only suspend portal access for HHS Employee via CAPPS HCM.

To suspend or restore an HHS employee's access to individual applications, select the Suspend/Restore option on their User Summary page, or submit an access change request.

Some applications will not allow you suspend or restore access via the portal; in these cases, contact the application administrator for further instructions.

On the Main Menu, click Manage Staff under Staff Management.

Contractors within the list of staff have a special Suspend link in the row. Click this link to suspend their access to the portal and the applications that they access through the portal.

The HHS Enterprise Portal allows you to delegate tasks to your staff members, but what does that really mean?

As a Supervisor, you probably receive a multitude of access requests through the portal, all which require attention within a designated period. When you do not perform actions on these requests, the request is canceled, and the requestor must request the access again, which can be time-consuming (not to mention, make you unpopular among your team).

The portal's delegation feature helps you circumvent that problem by allowing you to delegate a staff member to perform your tasks during periods when you are unavailable.

Before you assign a delegate, however, keep in mind these basic guidelines:

  • Assigning a delegate means all requests customarily sent to you will instead be forwarded to the delegate during a defined time frame.
  • Requests submitted before the start date/time do not transfer to the delegate.
  • Requests forwarded to the delegate during the delegation period will remain assigned to the delegate until the requests are completed, rejected, or expired.
  • Delegates can only approve or deny requests; they cannot initiate requests on your behalf.
  • As the delegator, you are responsible for approvals made by the delegate.

Furthermore, the delegation periods last up to 180 days. To extend the date passed the 180-day mark, change the end date after the delegation period has started.

A list of current delegates and their delegation periods are shown on the Manage Delegation screen.

To access this screen, select the Delegate link on the top right of any page in the portal, or click Manage Staff under Staff Management on the Main Menu, then select the View Delegation Schedule button (seen below) or the Delegate link in the row of the user that you want assign as a delegate.

Select Show All.

Select Cancel under Actions in the row of the assignment that you wish to cancel.

Be sure you want to absolutely, positively cancel the assignment before you select the Cancel option. You cannot undo this action.

Select Edit under Actions in the row of the assignment that you wish to edit.

This action opens the Delegation Details screen, where you can make adjustments.

Select the New Delegation button.

This actions opens the Delegate Search screen.

Add search criteria in the fields provided. Select Search when you are ready.

A list of search results will appear. Select the delegate’s last name to view their information, confirming you have found the correct delegate.

Click Select in their row to begin the delegation assignment process.

Add the start/end dates and times in the fields provided.

Review the agreement and check beside it to agree to its terms. The Delegate button will not appear and you will not be able to submit the form until this item has been checked.

Select Delegate to finalize the assignment.

On the Main Menu, select Manage Staff under the Staff Management tab.

On the My Staff screen, enter the staff member's name in the Search field.

On the Main Menu, select Manage Staff under the Staff Management tab.

On the My Staff screen, click the staff member's name to view their profile information.

On the Main Menu, select Manage Staff under the Staff Management tab.

On the My Staff screen, click the Manage Access link in the row of the staff member whose agreements you would like to view.

Agreements are located at the bottom of the staff member's User Summary page. Information includes the version number and the date it was signed. Click on the agreement's name to view details and download or print the agreement.

  1. Log in to the Enterprise Portal.

  2. Click Manage Staff to open the My Staff screen.

  3. Click Manage Access in the row of the individual for whom you wish to remove access. This displays a list of applications for which the individual has access.

  1. Click Modify in the row of the application you wish to remove. This opens a confirmation Dialog box.

  1. Click Yes to confirm you wish to proceed. This opens the Review Order screen.

  1. Click the Information Required link to open the Provide Information screen for that application.

  1. Select Remove Access.

  2. Click Next.

  3. Select the effective date for the application removal to return to the Review Order screen.

  1. Click the confirmation check-box to indicate you have read and understood the message.

  2. Click Submit Order to submit your removal order and open the Confirmation screen. You will receive an email notifying you of the account deletion.

Be sure the employee's file is updated in CAPPS. The CAPPS feed runs and updates the Enterprise Portal multiple times a day. When the employee separates from the agency, they will lose access to the Enterprise Portal and all integrated applications automatically. However, you must manually suspend access for applications not integrated with the Enterprise Portal.

A position ID Change can occur when a user changes positions under the same supervisor or changes roles and moves to a new supervisor or department. When this change occurs the user’s position ID is changed in CAPPS. The CAPPS feed runs from CAPPS to the HHS Enterprise Portal four times a day. When the feed runs, the user’s position ID Change is automatically updated in the Enterprise Portal. In instances where the user is moving to a new supervisor, it may take up to 24 hours for this change to update in the Enterprise Portal. The Enterprise Portal sends the supervisor a notification email 24 hours after the change is made. If the supervisor remains the same (e.g., the user is changing positions but keeps the same supervisor) the existing supervisor will receive an email notification of the change. If the user is moving to a different supervisor, the new supervisor will receive an email notification alerting them of the change. In either case, the notified supervisor must log into the HHS Enterprise Portal and verify the user’s access. The supervisor has five days to complete this action. If the supervisor does nothing, the employee’s Enterprise Portal account and all associated access will be terminated. This termination occurs automatically for auto-provisioned access and is initiated for manually provisioned access. The notified supervisor can keep the user’s existing access as is, or they can modify or delete access as needed. In cases where the employee changes supervisor’s the old supervisor does not need to modify or delete access and in fact, once the change is made in CAPPS, the old supervisor will not have access to make modifications.

NOTE: The ASOIG application automatically deletes the user’s access once the position ID change occurs in the Enterprise Portal.

Complete the following steps to verify access for a user changing position IDs.

Once a user’s Position ID has been changed in CAPPS, CAPPS notifies the Enterprise Portal of the change. The CAPPS feed runs four times a day. The supervisor is notified of the change via an email from the Enterprise Portal. In cases where the user is changing positions but keeping the same supervisor, the existing supervisor is notified. In cases where the user is changing supervisors, the new supervisor is notified. Please note there is a 24-hour delay from the time the CAPPS feed updates the Position ID and when the supervisor receives the email notification.

  1. Log into the Enterprise Portal using your Username and Password.

  2. Click the Notifications link under Access Management to open the Notifications screen.

Screenshot of the HHS Enterprise Portal Notifications screen.

  1. Click Verify Access to open the User Summary screen.

Screenshot of the HHS Enterprise Portal User Summary screen.

  • Click Verify to keep the user’s access as is. This keeps all existing access intact.

  • Click Add/Modify Access to modify or remove access. This action will open the Select Items screen.

    Screenshot of the HHS ENterprise Portal Select Items screen.

    1. Select the item you wish to modify or remove.

    2. Click Next to open the Review Order screen.

    Screenshot of the HHS Enterprise Portal Review Order screen.

    1. Click Information Required to open the Provide Information screen.

    Screenshot of the HHS Enterprise Portal Provide Information screen.

    1. Click Modify Existing Access, Restore Access, or Remove Access as appropriate. If you select Remove Access, you must enter a date for removal.

    Screenshot of the HHS Enterprise Portal Provide Information screen.

    1. Click Next to return to the Review Order screen.

    Screenshot of the HHS Enterprise Portal Review Order screen.

    1. Click the confirmation check-box to verify the information in your request is true.

    2. Click Submit Order to submit the order. For automatically provisioned items, the removal is automatic. For manually provisioned items, this will initiate the process to remove access. The Confirmation screen opens and provides you with your Order Number. You will also receive an email notifying you the modification/removal has been initiated.

    Screenshot of the HHS Enterprise Portal Order Confirmation screen.

    1. Click Notifications to return to the Notifications screen.

    2. Click Verify Access to open the User Summary screen.

    3. Click Verify Access to complete the verification. All access not modified/removed in the previous step will remain the same.

    4. Click Verify in the confirmation dialog box to complete the verification.

    Screenshot of the HHS Enterprise Portal Access Verification Dialog Box.