Cancel Early Onboarding

You can cancel an early onboarding request at any time prior to the request being fulfilled. Cancelling a request is a multi-step process. You must cancel application access requests through the HHS Enterprise Portal and call the helpdesk to cancel software and hardware requests. You can reach the helpdesk at:

  • Phone 512-438-4720

  • Toll free 1-855-435-7181

  • TDD 711

Complete the following steps to cancel an early onboarding request.

  1. Navigate to the HHS Enterprise Portal https://hhsportal.hhs.state.tx.us.

  2. Login to the Enterprise Portal using your username and password to open the HHS Enterprise Portal Dashboard.

  3. Click My Orders in the upper right-hand corner of the screen to open the My Orders page. All orders created within the last six months are displayed, starting with the most recent. You can rearrange the list from oldest to most recent by selecting the arrows beside the Order Number or Submitted Date.

  1. Click the Order Number to open the Order Details screen.

  1. Click Cancel in each applications row to cancel the application access request for that application. The Cancellation Dialog Box opens.

  1. Click Yes to cancel the request.

  2. Call the helpdesk to cancel hardware and software requests. You will need the Remedy WO numbers for both the software and the hardware request.