Identity and Access Management User's Guide

Search Based Restore Suspended Application Account

Supervisors and Application Administrators are authorized to restore application accounts for users assigned to them. Similarly, Partner Supervisors are authorized to restore any application account for active partner employees assigned to their partner organization. If the account was manually suspended by an Enterprise Security Administrator, Regional Security Officer or Application Administrator the restoration must be approved before it becomes effective. Note: You are not authorized to restore a suspended Enterprise Account. This page provides instructional and reference guidance for the Restore process.

You can view an annotated demonstration of the process by selecting the Play Demo button at the left.

Figure 1. ITIM To Do List.

1. Select the Search link as shown in the circle at left.

Figure 2. Select Criteria Page.

2. Expand the Select type of Person list box as shown in the circle at left.

Figure 3. Select Criteria Page.

3. Select the Employee Person type as shown in the circle at left.

Figure 4. Select Criteria Page.

4. Select the Criteria text box, the enter the Asterisk (*) wild card as shown in the circle at left.

Figure 5. Select Criteria Page.

5. Select the Search button as shown in the circle at left.

Figure 6. Search Results Page.

6. Select the Name of the Person of Interest as shown in the circle at left.

Figure 7. Action Options Page.

7. Select the Manage Accounts link as shown in the circle at left.

Figure 8. Account Management Page.

8. The Inadctive account needing resotration can be identified in the Status column as shown in circle #1 at left.

9. Select the Check box of the Inactive Account as shown in circle #2 at left.

Screenshot of the Account Management page

Figure 9. Account Management Page..

10. Select the Restore button as shown in the circle at left.

Figure 10. Scheduling Page.

11. Select the Submit button as shown in the circle at left.

Figure 11. Account Management Page.

12. The Account Management page re-appears, indicating the process is complete. The Restoration Request will be forwarded for approval. A notification will be sent to the user and their supervisor if the users Enterprise Account is active.

Now that you have seen a demonstration of the process and stepped through the pages one at a time, it's time for you to gain some proficiency with the process. Selecting the Play Exercise button at left provides you with an exercise of the process, which you can repeat as needed. Be sure to note any information given that you will need to complete the exercise.

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