HHS Enterprise Administrative Report and Tracking System (HEART)
Contract Oversight & Quality Assurance
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The HHS Enterprise Administrative Report and Tracking System allows customers to report unresolved issues regarding services provided by the HHS Employee Service Center.

After the initial contact, wait 48 hours to allow the HHS Employee Service Center staff to research and provide a response before submitting an escalation via HEART.

The HHS Employee Service Center can be reached toll free at 1-888-894-4747 or TTY 1-866-839-2747.

 
The information found on this system is confidential, and is made available to users authorized by the Texas Health and Human Services Commission and its umbrella agencies solely for the purpose of conducting agency business. Unauthorized use of this system or any data obtained from this system may be subject to civil and/or criminal prosecution.

Use of this system will be monitored by system administrators without your knowledge.
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